return & exchange

We here at Level Up Studios know buying items online can be a hassle. The shirt you ordered may be too big or too small, or the figure you bought may not have been what you thought it would be. If you need to return or exchange an item and you live in the United States, here's what you need to do:

  • Place the item(s) to be returned/exchanged into a box, a bubble mailer, etc. On a piece of paper write: your name, mailing address, and email address. Also include $5.00 in cash, check, or money order to cover the shipping cost.
  • Mail your package to the following address:
Level Up Studios
Returns/Exchanges
25 Vatrano Road
Albany, NY 12205
For International Orders:
  • Place the item(s) to be returned/exchanged into a box, a bubble mailer, etc. On a piece of paper write: your name, mailing address, and email address. Also include the amount you paid for shipping in cash, check or money order to cover the return shipping cost.
  • Mail your package to the following address:
Level Up Studios
Returns/Exchanges
25 Vatrano Road
Albany, NY 12205
Have any more questions or concerns? Contact us at support@levelupstudios.com and we will gladly help you.